01
Subscriptions
Paid plans are billed in advance on a monthly basis unless a different billing period is shown at checkout. Your plan renews automatically until you cancel it.
Billing policy
Refund
Policy.
Details for subscription renewals, cancellations, plan changes, failed payments, and refund requests.
Last updated
May 7, 2026
Refund requests should include your account email, charge date, and the reason for the request.
02
Cancellations
You can cancel a paid plan from Dashboard Settings > Billing. Cancellation stops the next renewal. Your paid features remain available until the end of the current billing period.
03
Refund eligibility
If a charge was made by mistake, your account was upgraded accidentally, or the service could not be used because of a verified platform issue, contact support within 14 days of the charge.
04
Non-refundable cases
We generally do not refund partial months, unused document limits, unused chat messages, or cancellations requested after the current billing period has already completed.
05
Plan changes
Upgrades may take effect immediately. Downgrades usually apply at the next renewal. If you move to a lower plan, documents above the new limit may become unavailable until you delete files or upgrade again.
06
Failed payments
If payment fails, access to paid features may be paused until billing is resolved. We may retry the payment method on file according to the payment processor schedule.
Need a billing review?
Contact support before filing a dispute.
We can look up the subscription, explain the charge, and process eligible corrections faster when contacted directly.