Contact
The Archive.
Use this page for product support, billing questions, privacy requests, and security reports.
Primary email
support@thearchiveai.xyzFor faster help, include your account email, document name if relevant, and the action you were trying to complete.
Product support
Upload issues, document processing, search results, account access, and workspace questions.
Typical response: 1-2 business days
Billing support
Plan changes, failed payments, invoices, cancellations, and refund requests.
Include the email used on your account
Privacy requests
Data export, deletion, correction, or questions about how document content is processed.
Identity verification may be required
Security reports
Responsible disclosure reports for suspected vulnerabilities or account security issues.
Include reproduction steps and impact
Need account or billing tools?
Signed-in users can manage documents, plans, and billing from the dashboard.